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Paul, R., & Roy, S. K. (2014). Case Study 11: Marketing of Services: The McDonald’s Way. In D. Mutum, S. Roy, & E. Kipnis (Eds.), Marketing Cases from Emerging Markets (pp. 99-112). Berlin, Heidelberg: Springer.
https://doi.org/10.1007/978-3-642-36861-5_15

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