A Servitization Process for Small and Medium-Sized Manufacturers


To improve competitiveness of a manufacturing company through enhanced experience values of customers, service elements are added to a product. The servitization process could take many different routes reflecting various properties of the manufacturing firm and its business contexts. A comprehensive servitization process of the high-level strategy decision and the low-level specific product-service systems design method have been developed at the Service Design Institute of Sungkyunkwan Universty. The servitization case of a small furniture manufacturing company is described in this paper to demonstrate the utility of the servitization method.

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Kim, Y. , Lee, H. and Kim, J. (2015) A Servitization Process for Small and Medium-Sized Manufacturers. Open Journal of Social Sciences, 3, 180-186. doi: 10.4236/jss.2015.37029.

Conflicts of Interest

The authors declare no conflicts of interest.


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