Trust between Boundary-Spanning Agents: The Role of Relational Competencies

Isabella Hatak; Dietmar Roessl

doi:10.4236/jss.2015.33001

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Open Journal of Social Sciences > Vol.3 No.3, March 2015

Trust between Boundary-Spanning Agents: The Role of Relational Competencies ()

Institute for Small Business Management and Entrepreneurship, WU Vienna University of Economics and Business, Vienna, Austria.

DOI: 10.4236/jss.2015.33001 PDF HTML XML 2,983 Downloads 3,523 Views

Abstract

Against the background of principal-agent and transaction-cost theoretical considerations, this study addresses the question whether relational competencies relate to trust within cooperative relationships, taking into account also situational and personal factors. In its conclusion, the study presents an experimentally confirmed model (n = 282) that shows the strong causal relationship between relational competencies and trust allowing boundary-spanning agents to exert influence on the development and maintenance of complex cooperative relationships characterized by long-term objectives.

Keywords

Boundary-Spanning Agents, Competencies, Trust, Cooperation

Share and Cite:

Hatak, I. and Roessl, D. (2015) Trust between Boundary-Spanning Agents: The Role of Relational Competencies. Open Journal of Social Sciences, 3, 1-6. doi: 10.4236/jss.2015.33001.

Conflicts of Interest

The authors declare no conflicts of interest.

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