Journal of Service Science and Management

Volume 11, Issue 4 (August 2018)

ISSN Print: 1940-9893   ISSN Online: 1940-9907

Google-based Impact Factor: 1.94  Citations  

Future Direction and Visual Analysis of Kano Model: A Literature Review

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DOI: 10.4236/jssm.2018.114028    2,276 Downloads   4,553 Views  Citations

ABSTRACT

This paper takes WoS database and CNKI database as samples, uses the HistCite to analyze the research status of Kano model, then analyzes the citation networks of Kano model and compares the topics and key points of Kano model research. Finally, the paper proposes the future direction of Kano model based on the citation networks and research topics.

Share and Cite:

Meng, Q. and Dong, J. (2018) Future Direction and Visual Analysis of Kano Model: A Literature Review. Journal of Service Science and Management, 11, 399-413. doi: 10.4236/jssm.2018.114028.

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