Author(s)

Ferdoush Saleheen^1*, Md. Mamun Habib^2#

¹School of Decision Sciences, Universiti Utara Malaysia (UUM), Kedah, Malaysia.
²RAID Labs, Department of Industrial Engineering, University of Texas Arlington (UTA), Arlington, USA.

This study investigated supply chain performance measurement for the manufacturing industry based on the primary and the secondary data and developed Integrated Supply Chain Performance Measurement (ISCPM) model through the supply chain performance attributes in the outlook of input-process-output considering the BSC and the SCOR model at three decisions levels. In the context of the current market dynamics and uncertainties, companies need to upgrade and prepare for resilient supply chain operations, identify the gaps in new normal especially after the pandemic COVID 19, and way forward to address how companies will be organized to handle the strategic supply chain issues and maneuver promptly to ensure a smooth and flawless operation which is extremely challenging in this unpredictable moment. The integrated model incorporates ten supply chain performance measurement attributes and thirty-six performance measurement indexes as supplier relationship management (SRM), internal supply chain management (ISCM), and customer relationship management (CRM). Finally, the ISCPM model reviews and appraise the operational performance of an organization.

Integrated Supply Chain Performance Measurement (ISCPM), Performance Measurement Index (PMI), The Balanced Scorecard (BSC), SCOR

Saleheen, F. and Habib, M. (2022) Integrated Supply Chain Performance Measurement Model for the Manufacturing Industry. Journal of Service Science and Management, 15, 55-70. doi: 10.4236/jssm.2022.152005.