The Factors Affecting the Adoption of e-PACRA Services through the Government Service Bus ()
ABSTRACT
The study was conducted to establish the factors affecting the adoption
of e-PACRA services through the Government Service Bus. The UTAUT model was
used as the conceptual framework to generate five hypotheses and the survey
questionnaires which were analyzed after data collection and findings. The
study assessed challenges of e-PACRA services on the Government Service Bus
under the Smart Zambia Institute in order to ascertain and identify whether
adoption of electronic services was affected by the five constructs of the
UTAUT Model. The Cochrane’s Formula was used to derive the sample size of 132.
The survey location for the study was Lusaka City in Zambia. Both qualitative
and quantitative data were collected from respondents at a 100% response using the structured
questionnaire. The output of the data was analyzed by SPSS and the ANOVA test
was used to determine the relationship between variables. Three out of the 5
hypotheses were accepted as they showed a statistical relationship between the
variables. The measure of the p-value
was at ≤0.05.
Share and Cite:
Mwinga, G. and Phiri, J. (2022) The Factors Affecting the Adoption of e-PACRA Services through the Government Service Bus.
Open Journal of Business and Management,
10, 402-423. doi:
10.4236/ojbm.2022.101024.
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