has been cited by the following article(s):
|
[1]
|
Customer engagement, dependence and loyalty: An empirical study of Chinese customers in multitouch service encounters
|
|
Technological Forecasting and Social …,
2023 |
|
|
|
|
[2]
|
Green… but at what cost? A typology and scale development of perceived green costs
|
|
Journal of Cleaner Production,
2023 |
|
|
|
|
[3]
|
Analysis of the Factors Influencing Customer Switching Behaviour of The Millennials in Digital Banks
|
|
Journal of System and Management Sciences,
2023 |
|
|
|
|
[4]
|
RELATIONSHIP MARKETING PRACTICES AND CUSTOMER LOYALTY IN BANKS: TESTING THE MEDIATING ROLE OF PERCEIVED SWITCHING COSTS
|
|
2023 |
|
|
|
|
[5]
|
Bagaimana Responsivitas dan Biaya Peralihan Mempengaruhi Retensi Pelanggan?
|
|
2021 |
|
|
|
|
[6]
|
Analysis of Factors Affecting the Increase of Customer Loyalty in Batik Bogor Tradisiku
|
|
Jurnal REKOMEN (Riset Ekonomi Manajemen),
2021 |
|
|
|
|
[7]
|
LegalMemory: Diseño de una startup LegalTech
|
|
2021 |
|
|
|
|
[8]
|
Plan de Negocio Proyecto de Emprendimiento-Gabilondo Garcia, Maria
|
|
2021 |
|
|
|
|
[9]
|
Determinants of consumer leapfrogging, consumer knowledge and intention to leapfrog in mobile phone industry: Selected counties in Kenya
|
|
2021 |
|
|
|
|
[10]
|
Pengaruh Persepsi Risiko Finansial, Transaction Cost, dan Switching Cost terhadap Proses Pengambilan Keputusan di E-Commerce
|
|
2018 |
|
|
|
|
[11]
|
Kuluttajan vaihtokäyttäytymistä estävät tekijät älypuhelinekosysteemissä
|
|
2018 |
|
|
|
|
[12]
|
철도 고객의 유지에 영향을 미치는 만족도와 전환장벽의 관계 탐구
|
|
2018 |
|
|
|
|
[13]
|
The effects of switching costs on relational outcomes in the insurance industry
|
|
2018 |
|
|
|
|
[14]
|
Pengaruh Customer Satisfaction Terhadap Customer Retention Dengan Switching Barriers Sebagai Variabel Moderating Pada Provider Gsm Xl Axiata Di Surabaya
|
|
2017 |
|
|
|
|
[15]
|
PENYUSUNAN STRATEGI PENGEMBANGAN BISNIS PT. PRIMA WISATA DUNIA DALAM UPAYA MEMPERTAHANKAN PELANGGAN
|
|
2017 |
|
|
|
|
[16]
|
Determining predictors of customer loyalty in the South African retail banking industry
|
|
2017 |
|
|
|
|
[17]
|
THE DETERMINANTS OF LOYALTY: AN ANALYSIS OF PERCEIVED PRICE FAIRNESS AND SERVICE QUALITY MEDIATING BY SATISFACTION (A CASE OF …
|
|
2016 |
|
|
|
|
[18]
|
Sudan University of Science & Technology
|
|
2016 |
|
|
|
|
[19]
|
THE DETERMINANTS OF LOYALTY: AN ANALYSIS OF PERCEIVED PRICE FAIRNESS AND SERVICE QUALITY MEDIATING BY SATISFACTION (A …
|
|
2016 |
|
|
|
|
[20]
|
THE MEDIATING EFFECT OF PERCEIVED VALUE ON THE RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER LOYALTY, SWITCHING …
|
|
2016 |
|
|
|
|
[21]
|
Geçiş maliyetleri ve ağ etkileri: Ajan temelli hesaplamalı iktisat yaklaşımı
|
|
2016 |
|
|
|
|
[22]
|
THE MEDIATING EFFECT OF PERCEIVED VALUE ON THE RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER LOYALTY, SWITCHING COSTS AS …
|
|
2016 |
|
|
|
|
[1]
|
Involving lead users in firm’s standardization strategy within action groups: evidence from smart robotics
European Journal of Innovation Management,
2024
DOI:10.1108/EJIM-03-2024-0241
|
|
|
|
|
[2]
|
Effects of Switching Barriers on Service Recovery: Focusing on the Moderating Effects of Customer Loyalty
Journal of Korea Service Management Society,
2015
DOI:10.15706/jksms.2015.16.5.003
|
|
|
|