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Journal of Service Science and Management
Submission
Journal of Service Science and Management
ISSN Print:
1940-9893
ISSN Online:
1940-9907
www.scirp.org/journal/jssm
E-mail:
jssm@scirp.org
Google-based Impact Factor:
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"
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes
"
written by
Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen
,
published by
Journal of Service Science and Management
,
Vol.7 No.6, 2014
has been cited by the following article(s):
Google Scholar
CrossRef
[1]
Evaluation factors in successful global selective outsourcing operations
International Journal of Services Technology and Management
,
2017
[2]
Assessing Robotic Processing Automation Potential
2017
[3]
Taking the robot out of the human
2017
[4]
Developing offshore outsourcing practices in a global selective outsourcing environment–the IT supplier's viewpoint
2017
[5]
A QUALITATIVE CASE STUDY IDENTIFYING METRICS FOR ITIL® REQUEST FULFILLMENT PROCESS TO CREATE EXECUTIVE DASHBOARDS: PERSPECTIVES …
2016
[6]
物聯網環境下企業風險與稽核機制之研究
臺灣中正大學學位論文
,
2015
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