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Journal of Service Science and Management
Submission
Journal of Service Science and Management
ISSN Print:
1940-9893
ISSN Online:
1940-9907
www.scirp.org/journal/jssm
E-mail:
jssm@scirp.org
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1.24
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"
The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery
"
written by
Lishan Su, Sekar Raju, Russell N. Laczniak
,
published by
Journal of Service Science and Management
,
Vol.14 No.1, 2021
has been cited by the following article(s):
Google Scholar
CrossRef
[1]
The Impact of Organizational Support, Environmental Health Literacy on Farmers' Willingness to Participate in Rural Living Environment Improvement in China …
Agriculture
,
2022
[2]
Service Failure and Complaints Management: An Overview
The Palgrave Handbook …
,
2022
[3]
8. 企業と消費者の関係における感謝
繊維製品消費科学
,
2022
[1]
The Palgrave Handbook of Service Management
2022
DOI:
10.1007/978-3-030-91828-6_39
[2]
The Palgrave Handbook of Service Management
2022
DOI:
10.1007/978-3-030-91828-6_39
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