An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia

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ISSN Print: 2327-5952
ISSN Online: 2327-5960
www.scirp.org/journal/jss
E-mail: jss@scirp.org

"An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia"
written by Zillah Nkonde, Jackson Phiri,
published by Open Journal of Social Sciences, Vol.8 No.2, 2020

has been cited by the following article(s):

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[4]	The Impact of Information Communication Technology (ICT) on the Banking Sector: A Case Study of Lusaka Based Banks
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