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Journal
Affiliation
ISSN
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An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
857
Downloads
3,010
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,192
Downloads
13,291
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
888
Downloads
11,703
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
153
Downloads
1,237
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
92
Downloads
584
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,728
Downloads
9,963
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,609
Downloads
19,311
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,586
Downloads
9,682
Views
Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach
(Articles)
Ebrahim Kalani
,
Alireza Elhami
,
Mahshid Mashreghi
,
Reza Baradaran Kazem-Zadeh
,
Ehsan Kamrani
American Journal of Industrial and Business Management
Vol.8 No.3
,March 20, 2018
DOI:
10.4236/ajibm.2018.83035
1,234
Downloads
3,588
Views
Citations
A Method for Service-Oriented Personalized Requirements Analysis
(Articles)
Huafeng Chen
,
Keqing He
Journal of Software Engineering and Applications
Vol.4 No.1
,January 27, 2011
DOI:
10.4236/jsea.2011.41007
5,751
Downloads
10,440
Views
Citations
Master’s Degree, a New Requirement to Become an RDN by 2024: A Comparison of Nutrition Graduate Programs Offered in the USA
(Articles)
Monica Sanchez
,
Deanna L. Pucciarelli
Food and Nutrition Sciences
Vol.10 No.1
,January 2, 2019
DOI:
10.4236/fns.2019.101001
1,808
Downloads
5,238
Views
Citations
A Study of the Factors Affecting the Growth of Building Societies in Zambia: A Case Study of Building Societies, Banks and Micro-Finance Institutions in Lusaka
(Articles)
Shillary Malilwe
,
Lubinda Haabazoka
Open Journal of Business and Management
Vol.12 No.2
,March 25, 2024
DOI:
10.4236/ojbm.2024.122053
41
Downloads
136
Views
Citations
This article belongs to the Special Issue on
Business Management and Information Technology
Strategies Hospital Manager Use to Improve Customer Services
(Articles)
Delores J. Leonard
,
Charles Needham
Open Journal of Business and Management
Vol.8 No.2
,March 23, 2020
DOI:
10.4236/ojbm.2020.82051
1,381
Downloads
8,142
Views
Citations
Design Pattern Representation for Safety-Critical Embedded Systems
(Articles)
Ashraf Armoush
,
Falk Salewski
,
Stefan Kowalewski
Journal of Software Engineering and Applications
Vol.2 No.1
,April 16, 2009
DOI:
10.4236/jsea.2009.21001
7,845
Downloads
16,654
Views
Citations
An Approach to Generation of Process-Oriented Requirements Specification
(Articles)
Jingbai Tian
,
Keqing He
,
Chong Wang
,
Huafeng Chen
Journal of Software Engineering and Applications
Vol.2 No.1
,April 16, 2009
DOI:
10.4236/jsea.2009.21002
4,715
Downloads
9,158
Views
Citations
Lightweight Behavior-Based Language for Requirements Modeling
(Articles)
Zhengping Liang
,
Guoqing Wu
,
Li Wan
Journal of Software Engineering and Applications
Vol.3 No.3
,April 8, 2010
DOI:
10.4236/jsea.2010.33030
4,971
Downloads
9,065
Views
Citations
Specifying the Global Execution Context of Computer-Mediated Tasks: A Visual Notation and a Supporting Tool
(Articles)
Demosthenes Akoumianakis
Journal of Software Engineering and Applications
Vol.3 No.4
,May 6, 2010
DOI:
10.4236/jsea.2010.34037
3,518
Downloads
6,942
Views
Citations
A Review of the Impact of Requirements on Software Project Development Using a Control Theoretic Model
(Articles)
Anthony White
Journal of Software Engineering and Applications
Vol.3 No.9
,September 30, 2010
DOI:
10.4236/jsea.2010.39099
6,908
Downloads
11,007
Views
Citations
Requirements Analysis: Evaluating KAOS Models
(Articles)
Faisal Almisned
,
Jeroen Keppens
Journal of Software Engineering and Applications
Vol.3 No.9
,September 30, 2010
DOI:
10.4236/jsea.2010.39101
6,857
Downloads
12,561
Views
Citations
Investigating the Suitability of Agile Methods for Requirements Development of Home Care Systems
(Articles)
Sandra Kelly
,
Frank Keenan
Journal of Software Engineering and Applications
Vol.3 No.9
,September 30, 2010
DOI:
10.4236/jsea.2010.39104
7,615
Downloads
11,641
Views
Citations
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