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Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
178
Downloads
1,284
Views
Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania
(Articles)
Liliane Pasape
Journal of Service Science and Management
Vol.15 No.4
,August 9, 2022
DOI:
10.4236/jssm.2022.154028
186
Downloads
1,309
Views
Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City
(Articles)
Vo Tan Phong
,
Vo Mai Duc Anh
Open Journal of Business and Management
Vol.11 No.5
,September 28, 2023
DOI:
10.4236/ojbm.2023.115145
163
Downloads
952
Views
Citations
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
,May 27, 2022
DOI:
10.4236/ajibm.2022.125052
764
Downloads
8,789
Views
Citations
Notification Oriented Paradigm (NOP) and Imperative Paradigm: A Comparative Study
(Articles)
Jean M. Simão
,
Cesar A. Tacla
,
Paulo C. Stadzisz
,
Roni F. Banaszewski
Journal of Software Engineering and Applications
Vol.5 No.6
,June 19, 2012
DOI:
10.4236/jsea.2012.56047
5,210
Downloads
8,641
Views
Citations
Notification Oriented and Object Oriented Paradigms Comparison via Sale System
(Articles)
Jean M. Simão
,
Danillo L. Belmonte
,
Adriano F. Ronszcka
,
Robson R. Linhares
,
Glauber Z. Valença
,
Roni F. Banaszewski
,
João A. Fabro
,
Cesar A. Tacla
,
Paulo C. Stadzisz
,
Márcio V. Batista
Journal of Software Engineering and Applications
Vol.5 No.9
,September 14, 2012
DOI:
10.4236/jsea.2012.59083
5,672
Downloads
8,805
Views
Citations
A Game Comparative Study: Object-Oriented Paradigm and Notification-Oriented Paradigm
(Articles)
Jean M. Simão
,
Danillo L. Belmonte
,
Glauber Z. Valença
,
Márcio V. Batista
,
Robson R. Linhares
,
Roni F. Banaszewski
,
João A. Fabro
,
Cesar A. Tacla
,
Paulo C. Stadzisz
,
Adriano F. Ronszcka
Journal of Software Engineering and Applications
Vol.5 No.9
,September 14, 2012
DOI:
10.4236/jsea.2012.59085
5,022
Downloads
7,852
Views
Citations
Epistemological Reasons for Lack of Science in Ancient China
(Articles)
Li Ma
Open Journal of Social Sciences
Vol.3 No.9
,September 15, 2015
DOI:
10.4236/jss.2015.39023
5,310
Downloads
6,410
Views
Citations
Lower Blepharoplasty Review, Transcon-junctival vs. Transcutaneous Approach
(Articles)
Alberto Rancati
,
Patricio Jacovella
,
Andrea Edoardo Zampieri
,
Julio Dorr
,
Mariana Daniele
,
Santiago Liedtke
,
Agustin Rancati
Modern Plastic Surgery
Vol.5 No.1
,December 23, 2014
DOI:
10.4236/mps.2015.51001
7,022
Downloads
10,203
Views
Citations
Unified Mogramming with Var-Oriented Modeling and Exertion-Oriented Programming Languages
(Articles)
Michael Sobolewski
,
Raymond Kolonay
Int'l J. of Communications, Network and System Sciences
Vol.5 No.9A
,September 18, 2012
DOI:
10.4236/ijcns.2012.529068
4,727
Downloads
8,411
Views
Citations
This article belongs to the Special Issue on
Models and Algorithms for Applications
Palm Print Identification Using Improved Histogram of Oriented Lines
(Articles)
M. Arunkumar
,
S. Valarmathy
Circuits and Systems
Vol.7 No.8
,June 16, 2016
DOI:
10.4236/cs.2016.78144
1,568
Downloads
2,446
Views
Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach
(Articles)
Michele Gorgoglione
,
Umberto Panniello
Journal of Intelligent Learning Systems and Applications
Vol.3 No.2
,April 8, 2011
DOI:
10.4236/jilsa.2011.32011
8,796
Downloads
16,582
Views
Citations
This article belongs to the Special Issue on
Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market
(Articles)
Aiwu Cheng
,
Lei Han
,
Cheng Cao
Journal of Service Science and Management
Vol.4 No.2
,June 16, 2011
DOI:
10.4236/jssm.2011.42020
8,572
Downloads
16,395
Views
Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors
(Articles)
Sinan Kufeoglu
,
Matti Lehtonen
Engineering
Vol.5 No.10A
,October 24, 2013
DOI:
10.4236/eng.2013.510A006
3,744
Downloads
5,811
Views
Citations
This article belongs to the Special Issue on
Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh
(Articles)
Abbas N. Albarq
American Journal of Industrial and Business Management
Vol.3 No.8
,December 23, 2013
DOI:
10.4236/ajibm.2013.38079
9,411
Downloads
17,422
Views
Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests*
(Articles)
Carlos Alberto Fróes Lima
,
Bernardo Marega Luz
,
Sílvia Tamada Takemoto
,
Paulo Barisson Jr.
,
Roberto Antônio Terencio Tezzin
,
Luciano E. A. Peres
,
Fabiana Nogueira Gamba M. dos Santos
,
Tales Neves Anarelli
,
Andrea Florencio da Silva
Open Journal of Social Sciences
Vol.3 No.10
,October 27, 2015
DOI:
10.4236/jss.2015.310021
4,452
Downloads
5,908
Views
Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters
(Articles)
Yong Zhang
,
Min Hou
,
Hui Li
,
Qiong Yao
American Journal of Industrial and Business Management
Vol.6 No.3
,March 31, 2016
DOI:
10.4236/ajibm.2016.63031
2,516
Downloads
3,791
Views
Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,453
Downloads
10,802
Views
Citations
Customers’ Responses to Employee Extra Attention
(Articles)
Yoshimasa Kageyama
,
Albert Barreda
Open Journal of Business and Management
Vol.7 No.1
,November 28, 2018
DOI:
10.4236/ojbm.2019.71004
806
Downloads
1,740
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
859
Downloads
3,022
Views
Citations
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