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A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry
(Articles)
Congjie Yang
,
Jingyin He
American Journal of Industrial and Business Management
Vol.8 No.3
,March 30, 2018
DOI:
10.4236/ajibm.2018.83053
990
Downloads
2,909
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
176
Downloads
1,274
Views
Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania
(Articles)
Liliane Pasape
Journal of Service Science and Management
Vol.15 No.4
,August 9, 2022
DOI:
10.4236/jssm.2022.154028
186
Downloads
1,294
Views
Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City
(Articles)
Vo Tan Phong
,
Vo Mai Duc Anh
Open Journal of Business and Management
Vol.11 No.5
,September 28, 2023
DOI:
10.4236/ojbm.2023.115145
160
Downloads
936
Views
Citations
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
,May 27, 2022
DOI:
10.4236/ajibm.2022.125052
751
Downloads
8,666
Views
Citations
Premature Weaning and Lived Experience of Primiparae Women during Breastfeeding
(Articles)
Yayila Tshimba Sylvie
,
Mulubwa Kyalubile Nonon
,
Mutomb Kambaj Fidèle
,
Kikange Kasama Tréso
,
Chilufya Kishimba Jacquie
,
Mwinkeu Kasongo Narcisse
Open Access Library Journal
Vol.5 No.4
,April 28, 2018
DOI:
10.4236/oalib.1104404
507
Downloads
1,512
Views
Citations
Lived Experience of Thalassaemic Children in Bangladesh
(Articles)
Khaleda Akter
,
Shanzida Khatun
,
Md. Sazzad Hossain
Open Journal of Nursing
Vol.10 No.11
,November 27, 2020
DOI:
10.4236/ojn.2020.1011079
443
Downloads
1,699
Views
Citations
Life Experience of Women with Obstetric Fistula in Togo
(Articles)
Ameyo Ayoko Ketevi
,
Dede Regine Diane Ajavon
,
Baguilane Douaguibe
,
Akila Bassowa
,
Carmelle Schola Assogba
,
Assiaham Walawita Tenete
,
Nagbe Massogblé Kodjo Koffi
,
Kodjo Fiagnon
,
Abdoul-Samadou Aboubakari
,
Koffi Akpadza
Open Access Library Journal
Vol.8 No.3
,March 30, 2021
DOI:
10.4236/oalib.1106968
326
Downloads
1,106
Views
Citations
Experience of Analgesia during Labour in a Sub-Saharan Hospital Setting
(Articles)
Junie Annick Ntsama Metogo
,
Junette Arlette Mbengono Metogo
,
Felix Essiben
,
Clinton Kamga
,
Albet Ludovic Amengle
,
Ferdinand Ndom Ntock
,
Wilfried Loïc Tatsipie
,
Pascal Foumane
,
Jacqueline Ze Minkande
Open Journal of Anesthesiology
Vol.12 No.4
,April 6, 2022
DOI:
10.4236/ojanes.2022.124012
131
Downloads
738
Views
Citations
Experience of Patients Who Underwent Scheduled Gynaecological Surgery at the Bogodogo University Hospital, Burkina Faso
(Articles)
Yobi Alexis Sawadogo
,
Adama Ouattara
,
Issa Ouédraogo
,
Sibraogo Kiemtoré
,
Emmanuel Ouedraogo
,
Dantola Paul Kain
,
Charlemagne Ouedraogo
,
Ali Ouedraogo
Open Journal of Obstetrics and Gynecology
Vol.13 No.9
,September 22, 2023
DOI:
10.4236/ojog.2023.139133
60
Downloads
211
Views
Citations
Acceptance and Experience of HIV-Infected Adolescents in Two Hospitals in Yaoundé
(Articles)
Isabelle Mekone Nkwele
,
Nelly Kamgaing
,
Pierrette Amanda Emah Manga
,
Jeannette Épée Ngoué
,
Hélène Kamo Sélangai
,
Claude Audrey Meguieze
,
Nsoh Ndeh-Fofang
,
Serge Tchoukoua
,
Jean-Baptiste Fotso Djemo
,
Paul Koki Ndombo
Open Journal of Pediatrics
Vol.14 No.2
,March 28, 2024
DOI:
10.4236/ojped.2024.142043
23
Downloads
109
Views
Citations
Experience on the Management of Priapism at the Yaounde Central Hospital
(Articles)
Philip Fernandez Owon’Abessolo
,
Jean Cédric Fouda
,
Armel Essomba
,
Cécile Etobe
,
Achille Kpanou Yellem
,
Yvon Gerard Beling Abanda
,
Bright Awondo-Che
,
Milama Steves Ndang Ngou
Open Journal of Urology
Vol.14 No.4
,April 29, 2024
DOI:
10.4236/oju.2024.144024
11
Downloads
67
Views
Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach
(Articles)
Michele Gorgoglione
,
Umberto Panniello
Journal of Intelligent Learning Systems and Applications
Vol.3 No.2
,April 8, 2011
DOI:
10.4236/jilsa.2011.32011
8,795
Downloads
16,580
Views
Citations
This article belongs to the Special Issue on
Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market
(Articles)
Aiwu Cheng
,
Lei Han
,
Cheng Cao
Journal of Service Science and Management
Vol.4 No.2
,June 16, 2011
DOI:
10.4236/jssm.2011.42020
8,568
Downloads
16,385
Views
Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors
(Articles)
Sinan Kufeoglu
,
Matti Lehtonen
Engineering
Vol.5 No.10A
,October 24, 2013
DOI:
10.4236/eng.2013.510A006
3,736
Downloads
5,800
Views
Citations
This article belongs to the Special Issue on
Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh
(Articles)
Abbas N. Albarq
American Journal of Industrial and Business Management
Vol.3 No.8
,December 23, 2013
DOI:
10.4236/ajibm.2013.38079
9,400
Downloads
17,384
Views
Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests*
(Articles)
Carlos Alberto Fróes Lima
,
Bernardo Marega Luz
,
Sílvia Tamada Takemoto
,
Paulo Barisson Jr.
,
Roberto Antônio Terencio Tezzin
,
Luciano E. A. Peres
,
Fabiana Nogueira Gamba M. dos Santos
,
Tales Neves Anarelli
,
Andrea Florencio da Silva
Open Journal of Social Sciences
Vol.3 No.10
,October 27, 2015
DOI:
10.4236/jss.2015.310021
4,450
Downloads
5,902
Views
Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters
(Articles)
Yong Zhang
,
Min Hou
,
Hui Li
,
Qiong Yao
American Journal of Industrial and Business Management
Vol.6 No.3
,March 31, 2016
DOI:
10.4236/ajibm.2016.63031
2,512
Downloads
3,784
Views
Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,434
Downloads
10,749
Views
Citations
Customers’ Responses to Employee Extra Attention
(Articles)
Yoshimasa Kageyama
,
Albert Barreda
Open Journal of Business and Management
Vol.7 No.1
,November 28, 2018
DOI:
10.4236/ojbm.2019.71004
803
Downloads
1,734
Views
Citations
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