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The Public Perception of Corporate Social Responsibility and Its Effects on Customer Behaviour in China
(Articles)
Junwu Chai
,
Pengfei Chang
,
Zhenhua Wang
,
Yaw Brew
American Journal of Industrial and Business Management
Vol.5 No.10
,October 27, 2015
DOI:
10.4236/ajibm.2015.510061
4,090
Downloads
6,947
Views
Citations
A Study on Customer Segmentation for E-Commerce Using the Generalized Association Rules and Decision Tree
(Articles)
Haiying Ma
American Journal of Industrial and Business Management
Vol.5 No.12
,December 24, 2015
DOI:
10.4236/ajibm.2015.512078
5,566
Downloads
6,921
Views
Citations
Study on the Influence Path of Brand Virtual Community Interaction on Customer Loyalty
(Articles)
Shupan Wang
,
Jinhua Tong
,
Danting Zhou
Open Journal of Business and Management
Vol.4 No.1
,January 25, 2016
DOI:
10.4236/ojbm.2016.41016
4,634
Downloads
6,353
Views
Citations
The New Trend and Application of Customer Relationship Management under Big Data Background
(Articles)
Lan Wang
Modern Economy
Vol.7 No.8
,July 26, 2016
DOI:
10.4236/me.2016.78087
3,486
Downloads
7,258
Views
Citations
An Exploratory Study on the Electronic Word of Mouth Communication in Promoting Brands in the Online Platforms
(Articles)
B. N. Malar Selvi
,
J. Edwin Thomson
Intelligent Information Management
Vol.8 No.5
,September 30, 2016
DOI:
10.4236/iim.2016.85010
3,171
Downloads
9,202
Views
Citations
Measuring Customer Feedback, Response and Satisfaction
(Articles)
Rebecca Milner
,
Adrian Furnham
Psychology
Vol.8 No.3
,February 14, 2017
DOI:
10.4236/psych.2017.83021
3,823
Downloads
15,804
Views
Citations
Stimulating Curiosity and Consumer Experience in a Retailer
(Articles)
Silvia Cachero-Martínez
,
Rodolfo Vázquez-Casielles
American Journal of Industrial and Business Management
Vol.7 No.4
,April 28, 2017
DOI:
10.4236/ajibm.2017.74034
3,332
Downloads
7,837
Views
Citations
This article belongs to the Special Issue on
Customer Experience Management
Study on the Strategy of Customer Participation in Service Innovation in Virtual Community
(Articles)
Shi Zeng
American Journal of Industrial and Business Management
Vol.8 No.6
,June 14, 2018
DOI:
10.4236/ajibm.2018.86099
827
Downloads
2,670
Views
Citations
Customer Concentration and Corporate Violations
(Articles)
Feng Qian
American Journal of Industrial and Business Management
Vol.8 No.11
,November 19, 2018
DOI:
10.4236/ajibm.2018.811144
1,072
Downloads
2,182
Views
Citations
A Data Mining Based Approach to Customer Behaviour in an Electronic Settings
(Articles)
A. Tope-Oke
,
C. A. Afolalu
,
O. Omofade
Journal of Computer and Communications
Vol.7 No.5
,May 31, 2019
DOI:
10.4236/jcc.2019.75004
944
Downloads
4,211
Views
Citations
The Path and Mechanism of the Influence of Social Capital on Customer Citizenship Behavior in Virtual Community Environment
(Articles)
Hongyu Liu
American Journal of Industrial and Business Management
Vol.10 No.6
,June 10, 2020
DOI:
10.4236/ajibm.2020.106074
505
Downloads
1,455
Views
Citations
An Optimal Control Approach to Customer Lifetime Value
(Articles)
Darkhijav Bayanjargal
,
Batsukh Davaasuren
iBusiness
Vol.12 No.4
,December 23, 2020
DOI:
10.4236/ib.2020.124011
451
Downloads
1,239
Views
Citations
The Trust in Online Shopping during COVID-19: Case Study from Kosovo
(Articles)
Abetare Prebreza
,
Blerona Shala
Open Access Library Journal
Vol.8 No.4
,April 30, 2021
DOI:
10.4236/oalib.1107288
882
Downloads
20,906
Views
Citations
The Impact of Value Perception on Luxury Brand Consumption
(Articles)
Marwa Elgebali
,
Rawia Zaazou
Open Journal of Business and Management
Vol.11 No.5
,September 18, 2023
DOI:
10.4236/ojbm.2023.115126
274
Downloads
2,021
Views
Citations
Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery
(Articles)
Jennifer E. Gerow
,
Janis Miller
Journal of Service Science and Management
Vol.3 No.1
,March 26, 2010
DOI:
10.4236/jssm.2010.31001
7,620
Downloads
13,649
Views
Citations
The Mediating Role of Customer Trust on Customer Loyalty
(Articles)
Nha Nguyen
,
André Leclerc
,
Gaston LeBlanc
Journal of Service Science and Management
Vol.6 No.1
,March 25, 2013
DOI:
10.4236/jssm.2013.61010
22,872
Downloads
35,888
Views
Citations
Uncovering Executive Prioritization: Evaluating Customer Value Propositions with the Pairwise Comparison Method
(Articles)
Mika Yrjölä
Journal of Service Science and Management
Vol.8 No.1
,January 21, 2015
DOI:
10.4236/jssm.2015.81001
4,243
Downloads
6,257
Views
Citations
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector
(Articles)
Salman Awan
,
Yanxia Cheng
iBusiness
Vol.8 No.4
,November 14, 2016
DOI:
10.4236/ib.2016.84008
2,010
Downloads
4,224
Views
Citations
Effect of Customer Citizenship Behavior on Elderly Customer Purchase Intention Based on Value Co-Creation Theory
(Articles)
Yan Huang
,
Feiyan Liu
Open Journal of Business and Management
Vol.7 No.2
,April 4, 2019
DOI:
10.4236/ojbm.2019.72044
990
Downloads
2,313
Views
Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services
(Articles)
Debajani Sahoo
,
Achyut Telang
Theoretical Economics Letters
Vol.9 No.6
,August 22, 2019
DOI:
10.4236/tel.2019.96123
931
Downloads
2,378
Views
Citations
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