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Assessing the Impact of Sanitation on Customer Retention: A Survey of Restaurants in the Tamale Metropolis
(Articles)
Salam Abubakari
,
Karim Ankrah Mohammed
,
Ibrahim Nshinmi Iddrisu
Open Access Library Journal
Vol.6 No.12
,December 27, 2019
DOI:
10.4236/oalib.1105967
2,351
Downloads
8,688
Views
Citations
Policies and Procedures in Providing Competent Customer Service in Urgent Care Centers
(Articles)
Marcus Caster
Open Journal of Business and Management
Vol.8 No.3
,May 19, 2020
DOI:
10.4236/ojbm.2020.83075
527
Downloads
1,442
Views
Citations
Business Practices and Customers Satisfaction among Motorcycle Dealers in General Santos City
(Articles)
Mylene M. Turco
,
Roel D. Juevesa
,
Arvin T. Galigao
Open Journal of Business and Management
Vol.9 No.1
,January 29, 2021
DOI:
10.4236/ojbm.2021.91025
3,321
Downloads
18,530
Views
Citations
The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery
(Articles)
Lishan Su
,
Sekar Raju
,
Russell N. Laczniak
Journal of Service Science and Management
Vol.14 No.1
,February 3, 2021
DOI:
10.4236/jssm.2021.141002
534
Downloads
1,995
Views
Citations
Customer Relationship Management as a Tool for Improving Customer Loyalty in the Banking Industry: An Empirical Study of Guaranty Trust Bank PLC Situated within the Central Business District, FCT Abuja, Nigeria
(Articles)
Yakubu Yari Kate Dazagbyilo
,
Shuiping Shang
,
Obodo Chidiebube Emmanuel
,
Kalissa Fatoumata Kir
Open Journal of Business and Management
Vol.9 No.5
,September 14, 2021
DOI:
10.4236/ojbm.2021.95124
574
Downloads
3,314
Views
Citations
An Analysis of the Impact of Online Banking on Customer Satisfaction in Commercial Banks Based on the TRA Model (A Case Study of Stanbic Bank Lusaka Main Branch)
(Articles)
Jones Kampinda Sambaombe
,
Jackson Phiri
Open Journal of Business and Management
Vol.10 No.1
,January 20, 2022
DOI:
10.4236/ojbm.2022.101022
493
Downloads
5,788
Views
Citations
Study on Impact Factors of China B & B Customer Satisfaction
(Articles)
Heng Gao
,
Xiaoping Tan
American Journal of Industrial and Business Management
Vol.12 No.3
,March 23, 2022
DOI:
10.4236/ajibm.2022.123017
256
Downloads
915
Views
Citations
Research on Theme Park Customer Satisfaction Based on ECSI Model—Taking Shanghai Disneyland as an Example
(Articles)
Chen Liang
,
Chenggang Li
Journal of Service Science and Management
Vol.16 No.1
,February 9, 2023
DOI:
10.4236/jssm.2023.161002
263
Downloads
2,378
Views
Citations
Correlation of Customer Satisfaction and Loyalty: The Heritage Tourism Site of Dongguan Street in Yangzhou, Jiangsu Province, China
(Articles)
Zhide Luo
,
Ador G. Paulino
Journal of Service Science and Management
Vol.16 No.3
,May 5, 2023
DOI:
10.4236/jssm.2023.163011
147
Downloads
744
Views
Citations
The Mediating Effect of Customer Satisfaction on Fintech Literacy and Sustainable Intention of Using Mobile Financial Services
(Articles)
Md. Kamal Uddin
,
Shelina Nasrin
Open Journal of Business and Management
Vol.11 No.5
,September 27, 2023
DOI:
10.4236/ojbm.2023.115138
145
Downloads
704
Views
Citations
Exploring Project Managers’ Influence on Client Satisfaction: The UBA Nigeria Perspective
(Articles)
Oyekunle David
,
Tumini Inoma Abbey
,
Florence Ibeh
Open Journal of Business and Management
Vol.12 No.3
,May 31, 2024
DOI:
10.4236/ojbm.2024.123100
6
Downloads
30
Views
Citations
Client Consummation and Commitment on JIO Mobile Network in Vellore District: An Economic Analysis
(Articles)
Yoganandham Govindharaj
,
Elanchezhian Govindasamy
,
Govindaraj Arumugam
Journal of Human Resource and Sustainability Studies
Vol.9 No.1
,March 19, 2021
DOI:
10.4236/jhrss.2021.91009
406
Downloads
1,892
Views
Citations
Empirical Study of Influential Factors of Online Customers’ Repurchase Intention
(Articles)
Yuping Li
iBusiness
Vol.8 No.3
,September 13, 2016
DOI:
10.4236/ib.2016.83006
3,667
Downloads
10,270
Views
Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin
(Articles)
Muhammed Zakir Hossain
,
Habiba Kibria
,
Saraj Farhana
Journal of Service Science and Management
Vol.10 No.4
,July 25, 2017
DOI:
10.4236/jssm.2017.104029
4,064
Downloads
11,356
Views
Citations
Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review
(Articles)
Christine Mayende
,
Fredrick Mzee Awuor
,
Ben Namande
Technology and Investment
Vol.12 No.4
,November 12, 2021
DOI:
10.4236/ti.2021.124013
411
Downloads
2,341
Views
Citations
A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image
(Articles)
Bruce Emmanuel
,
Owusu-Ansah Priscilla
Open Journal of Business and Management
Vol.10 No.2
,March 9, 2022
DOI:
10.4236/ojbm.2022.102040
1,696
Downloads
10,733
Views
Citations
Service Robots—An Innovative Sustainability in Rural Banking
(Articles)
Ravi Hariharan
,
Radhakrishna Vedapradha
,
Elango Sudha
,
Krishnamurthi Subramani
,
Venkoba Rao Divyashree
Journal of Service Science and Management
Vol.16 No.4
,August 29, 2023
DOI:
10.4236/jssm.2023.164026
144
Downloads
671
Views
Citations
Encoding Energy-Density as Geometry
(Articles)
Edwin Eugene Klingman
Journal of Modern Physics
Vol.12 No.9
,July 8, 2021
DOI:
10.4236/jmp.2021.129073
249
Downloads
895
Views
Citations
Time Competition. The New Strategic Frontier
(Articles)
Chiara Demartini
,
Piero Mella
iBusiness
Vol.3 No.2
,June 28, 2011
DOI:
10.4236/ib.2011.32020
8,018
Downloads
13,707
Views
Citations
Consciousness & Time: A Time-Based Model of the Evolution of Consciousness
(Articles)
Brad Bowins
Journal of Behavioral and Brain Science
Vol.7 No.1
,January 20, 2017
DOI:
10.4236/jbbs.2017.71002
1,866
Downloads
4,082
Views
Citations
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