Customer Feedback - Articles - Scientific Research Publishing

Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh (Articles)

Abbas N. Albarq

American Journal of Industrial and Business Management Vol.3 No.8，December 23, 2013

DOI: 10.4236/ajibm.2013.38079 9,928 Downloads 17,106 Views Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests* (Articles)

Carlos Alberto Fróes Lima, Bernardo Marega Luz, Sílvia Tamada Takemoto, Paulo Barisson Jr., Roberto Antônio Terencio Tezzin, Luciano E. A. Peres, Fabiana Nogueira Gamba M. dos Santos, Tales Neves Anarelli, Andrea Florencio da Silva

Open Journal of Social Sciences Vol.3 No.10，October 27, 2015

DOI: 10.4236/jss.2015.310021 4,570 Downloads 6,252 Views Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3，March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,584 Downloads 3,833 Views Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service (Articles)

Noa Willys

American Journal of Industrial and Business Management Vol.8 No.4，April 28, 2018

DOI: 10.4236/ajibm.2018.84070 3,960 Downloads 11,207 Views Citations
Customers’ Responses to Employee Extra Attention (Articles)

Yoshimasa Kageyama, Albert Barreda

Open Journal of Business and Management Vol.7 No.1，November 28, 2018

DOI: 10.4236/ojbm.2019.71004 906 Downloads 1,992 Views Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia (Articles)

Zillah Nkonde, Jackson Phiri

Open Journal of Social Sciences Vol.8 No.2，February 28, 2020

DOI: 10.4236/jss.2020.82023 1,044 Downloads 3,293 Views Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5，September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,508 Downloads 14,264 Views Citations
Social Media and Its Connection to Business Performance—A Literature Review (Articles)

Bruce Emmanuel, Shurong Zhao, Sulemana Bankuoru Egala, Yegenmuradov Mammet, Kweitsu Godson

American Journal of Industrial and Business Management Vol.12 No.5，May 19, 2022

DOI: 10.4236/ajibm.2022.125045 1,334 Downloads 15,301 Views Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers (Articles)

Liliane Pasape

iBusiness Vol.14 No.4，December 8, 2022

DOI: 10.4236/ib.2022.144019 252 Downloads 1,636 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1，January 19, 2024

DOI: 10.4236/jss.2024.121008 452 Downloads 4,006 Views Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience (Articles)

Neba Noela Buwah

Open Journal of Business and Management Vol.12 No.4，June 11, 2024

DOI: 10.4236/ojbm.2024.124109 161 Downloads 1,180 Views Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact (Articles)

Daissy Moya Sanchez, Ramon Martin Guart, Andrea Ramírez Moya, Joaquim Majó Fernández

Open Journal of Social Sciences Vol.12 No.6，June 21, 2024

DOI: 10.4236/jss.2024.126014 95 Downloads 859 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2，February 26, 2025

DOI: 10.4236/oalib.1112891 46 Downloads 240 Views Citations
AI-Driven Personalization in E-Commerce: The Case of Amazon and Shopify’s Impact on Consumer Behavior (Articles)

Daniel Kashetu Alasa, Dalower Hossain, Gugu Jiyane, Mohammad Hasan Sarwer, Tui Rani Saha

Voice of the Publisher Vol.11 No.1，March 12, 2025

DOI: 10.4236/vp.2025.111009 237 Downloads 2,368 Views Citations
Enhancing Students’ Fluency in Writing: Learning to Use Transition Words (Articles)

Yoshihito Sugita

Open Journal of Modern Linguistics Vol.2 No.1，March 21, 2012

DOI: 10.4236/ojml.2012.21003 7,816 Downloads 15,511 Views Citations
The Effectiveness of Energy Feedback for Conservation and Peak Demand: A Literature Review (Articles)

Desley Vine, Laurie Buys, Peter Morris

Open Journal of Energy Efficiency Vol.2 No.1，March 25, 2013

DOI: 10.4236/ojee.2013.21002 9,324 Downloads 20,702 Views Citations
A Study on Autotuning Controller for Servo System (Articles)

Nguyen Hoang Giap, Jin-Ho Shin, Won-Ho Kim

Intelligent Control and Automation Vol.5 No.3，August 1, 2014

DOI: 10.4236/ica.2014.53012 3,785 Downloads 4,948 Views Citations
Experiences of Adults Using Feedback-Based Technology to Improve Physical Function in Rehabilitation: Study Protocol for a Qualitative Systematic Review (Articles)

Caitlin Hamilton, Annie McCluskey, Meryl Lovarini, Tarcisio Folly Campos, Leanne Hassett

Open Journal of Therapy and Rehabilitation Vol.4 No.3，August 2, 2016

DOI: 10.4236/ojtr.2016.43011 1,750 Downloads 2,823 Views Citations
Negative Feedback in the Polar Ice System (Articles)

Peter Stallinga, Igor Khmelinskii

Atmospheric and Climate Sciences Vol.7 No.1，January 19, 2017

DOI: 10.4236/acs.2017.71007 3,070 Downloads 8,237 Views Citations
Study of the Learning Climate and the Feedback That Students Draw in the Mathematics Class (Articles)

Ravanos Anastasios

Open Access Library Journal Vol.7 No.12，December 31, 2020

DOI: 10.4236/oalib.1107029 308 Downloads 1,026 Views Citations

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