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DOI
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Affiliation
ISSN
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The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters
(Articles)
Yong Zhang
,
Min Hou
,
Hui Li
,
Qiong Yao
American Journal of Industrial and Business Management
Vol.6 No.3
,March 31, 2016
DOI:
10.4236/ajibm.2016.63031
2,519
Downloads
3,639
Views
Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,522
Downloads
9,761
Views
Citations
Customers’ Responses to Employee Extra Attention
(Articles)
Yoshimasa Kageyama
,
Albert Barreda
Open Journal of Business and Management
Vol.7 No.1
,November 28, 2018
DOI:
10.4236/ojbm.2019.71004
819
Downloads
1,674
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
886
Downloads
2,772
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,237
Downloads
12,627
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
943
Downloads
11,417
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
162
Downloads
1,185
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
116
Downloads
726
Views
Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience
(Articles)
Neba Noela Buwah
Open Journal of Business and Management
Vol.12 No.4
,June 11, 2024
DOI:
10.4236/ojbm.2024.124109
20
Downloads
85
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,762
Downloads
9,805
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,650
Downloads
15,751
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,606
Downloads
9,329
Views
Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach
(Articles)
Ebrahim Kalani
,
Alireza Elhami
,
Mahshid Mashreghi
,
Reza Baradaran Kazem-Zadeh
,
Ehsan Kamrani
American Journal of Industrial and Business Management
Vol.8 No.3
,March 20, 2018
DOI:
10.4236/ajibm.2018.83035
1,245
Downloads
3,491
Views
Citations
Strategies Hospital Manager Use to Improve Customer Services
(Articles)
Delores J. Leonard
,
Charles Needham
Open Journal of Business and Management
Vol.8 No.2
,March 23, 2020
DOI:
10.4236/ojbm.2020.82051
1,414
Downloads
7,722
Views
Citations
Corrosion Behavior of Laser Remelted CoNiCrAlY Based Composite Coatings
(Articles)
Dragos Utu
,
Gabriela Marginean
,
Viorel-Aurel Serban
,
Cosmin Codrean
Engineering
Vol.2 No.5
,May 31, 2010
DOI:
10.4236/eng.2010.25042
4,935
Downloads
8,789
Views
Citations
Knowledge and health seeking behavior for malaria among the local inhabitants in an endemic area of Ethiopia: implications for control
(Articles)
Kaliyaperumal Karunamoorthi
,
Abdi Kumera
Health
Vol.2 No.6
,June 30, 2010
DOI:
10.4236/health.2010.26085
6,468
Downloads
14,847
Views
Citations
Dormancy of Fig Cultivated under Moroccan Conditions
(Articles)
Ahmed Oukabli
,
Abderrahmane Mekaoui
American Journal of Plant Sciences
Vol.3 No.4
,April 25, 2012
DOI:
10.4236/ajps.2012.34056
4,880
Downloads
8,018
Views
Citations
Characterization of the Burning Behaviour of Plastics by a New Method
(Articles)
Claus Vogel
,
Anett Mueller
,
Dieter Lehmann
,
Frank Taeger
Open Journal of Polymer Chemistry
Vol.2 No.2
,May 30, 2012
DOI:
10.4236/ojpchem.2012.22011
8,002
Downloads
12,386
Views
Citations
Affective and Behavioural Dysfunctions in Patients with Subcortical Stroke
(Articles)
Luis Gutierrez Cabello
,
Isabel Gómez-Ruiz
,
Angel Aguilar Alonso
,
Salvador Pedraza Gutiérrez
Neuroscience and Medicine
Vol.3 No.2
,June 12, 2012
DOI:
10.4236/nm.2012.32019
3,788
Downloads
6,113
Views
Citations
Alcohol on drinking experience and attitudes towards sexual behaviors among female students in a Guangzhou technical secondary school
(Articles)
Fang Li
,
Tai Hing Lam
,
Xiu Qiu
,
Qingcui Tu
,
Cuiyue Hu
,
Yu Liu
Open Journal of Obstetrics and Gynecology
Vol.3 No.5B
,July 15, 2013
DOI:
10.4236/ojog.2013.35A2007
3,411
Downloads
5,662
Views
Citations
This article belongs to the Special Issue on
Fertility and Sterility
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