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Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers
(Articles)
Danilo Garcia
,
Trevor Archer
,
Saleh Moradi
,
Bibinaz Ghiabi
Psychology
Vol.3 No.2
,February 23, 2012
DOI:
10.4236/psych.2012.32030
7,378
Downloads
14,690
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
854
Downloads
2,976
Views
Citations
When Reaching Our Potential Predicts Low Values: A Longitudinal Study about Performance and Organizational Values at Call Centres
(Articles)
Danilo Garcia
,
Trevor Archer
Journal of Service Science and Management
Vol.5 No.4
,December 26, 2012
DOI:
10.4236/jssm.2012.54037
4,857
Downloads
7,238
Views
Citations
Customers Satisfaction on Robots, Artificial Intelligence and Service Automation (RAISA) in the Hotel Industry: A Comprehensive Review
(Articles)
Fei Wu
,
Nadezda Sorokina
,
Eka Diraksa Putra
Open Journal of Business and Management
Vol.11 No.3
,May 31, 2023
DOI:
10.4236/ojbm.2023.113069
382
Downloads
2,322
Views
Citations
On an M/G/1 Queueing Model with k-Phase Optional Services and Bernoulli Feedback
(Articles)
Sayeedeh Abdollahi
,
Mohammad Reza Salehi Rad
Journal of Service Science and Management
Vol.5 No.3
,September 19, 2012
DOI:
10.4236/jssm.2012.53033
4,791
Downloads
8,170
Views
Citations
Waiting Time Distribution of Demand Requiring Multiple Items under a Base Stock Policy
(Articles)
Naoaki Morita
,
Koichi Nakade
Journal of Service Science and Management
Vol.6 No.4
,October 29, 2013
DOI:
10.4236/jssm.2013.64030
4,450
Downloads
6,509
Views
Citations
Two NGO-Run Youth-Centers in Multicultural, Socially Deprived Suburbs in Sweden—Who Are the Participants?
(Articles)
Susanna Geidne
,
Ingela Fredriksson
,
Koustuv Dalal
,
Charli Eriksson
Health
Vol.7 No.9
,September 24, 2015
DOI:
10.4236/health.2015.79131
3,086
Downloads
3,998
Views
Citations
Patients’ Perception and Satisfaction with Waiting Time, and Facilities Available in a State Teaching Hospital Eye Clinic, Southeast, Nigeria
(Articles)
Nkiruka N. Okoloagu
,
Edmund O. Ndibuagu
Health
Vol.15 No.6
,June 29, 2023
DOI:
10.4236/health.2023.156037
116
Downloads
865
Views
Citations
Assessing the Effects of the Human Resource Information System on Work Performance at Zesco Limited
(Articles)
Mwambo Shabongo
,
Jackson Phiri
Open Journal of Business and Management
Vol.12 No.2
,March 28, 2024
DOI:
10.4236/ojbm.2024.122059
30
Downloads
158
Views
Citations
A Complete and Simple Solution to a Discrete-Time Finite-Capacity BMAP/D/c Queue
(Articles)
Nam K. Kim
,
Mohan L. Chaudhry
,
Bong K. Yoon
,
Kilhwan Kim
Applied Mathematics
Vol.3 No.12A
,December 31, 2012
DOI:
10.4236/am.2012.312A297
3,690
Downloads
5,803
Views
Citations
This article belongs to the Special Issue on
Probability and Its Applications
Stationary Analysis of Geo/Geo/1 Queue with Two-Speed Service and the Optimal Switching Threshold for the Service Rate
(Articles)
Xudong Lin
Applied Mathematics
Vol.6 No.6
,June 2, 2015
DOI:
10.4236/am.2015.66083
5,833
Downloads
6,808
Views
Citations
A Batch Arrival Queue System with Coxian-2 Server Vacations and Admissibility Restricted
(Articles)
Abdolrahim Badamchi Zadeh
American Journal of Industrial and Business Management
Vol.2 No.2
,April 26, 2012
DOI:
10.4236/ajibm.2012.22007
3,927
Downloads
7,669
Views
Citations
Accurately Measuring Inspection Time with Computers
(Articles)
A. Kym Preiss
,
Nicholas R. Burns
International Journal of Intelligence Science
Vol.2 No.4
,October 30, 2012
DOI:
10.4236/ijis.2012.24013
4,317
Downloads
7,184
Views
Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study
(Articles)
Hemaid Alsulami
American Journal of Industrial and Business Management
Vol.11 No.9
,September 18, 2021
DOI:
10.4236/ajibm.2021.119059
536
Downloads
3,389
Views
Citations
Transient Little’s Law for the First and Second Moments of G/M/1/N Queue Measures
(Articles)
Avi Herbon
,
Eugene Khmelnitsky
Journal of Service Science and Management
Vol.3 No.4
,December 28, 2010
DOI:
10.4236/jssm.2010.34058
6,248
Downloads
10,865
Views
Citations
A Residual Time Based Scheduling: Performance Modeling in M/G/C Queueing Applications
(Articles)
Sarah Tasneem
,
Lester Lipsky
,
Reda Ammar
,
Howard Sholl
Journal of Software Engineering and Applications
Vol.3 No.8
,August 26, 2010
DOI:
10.4236/jsea.2010.38086
5,278
Downloads
9,936
Views
Citations
Time-Neutrality of Natural Laws Challenged: Time Is Not an Illusion but Ongoing Energy-Driven Information Loss
(Articles)
Helmut Tributsch
Journal of Modern Physics
Vol.12 No.3
,February 26, 2021
DOI:
10.4236/jmp.2021.123023
331
Downloads
1,092
Views
Citations
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
,May 27, 2022
DOI:
10.4236/ajibm.2022.125052
716
Downloads
8,313
Views
Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study
(Articles)
Pushkal Kr. Pandey
,
Sandra Moffett
,
Rodney McAdam
Theoretical Economics Letters
Vol.9 No.4
,April 30, 2019
DOI:
10.4236/tel.2019.94078
785
Downloads
2,118
Views
Citations
Electronic System Using Artificial Intelligence for Queue Management
(Articles)
Jupiter Ndiaye
,
Ousmane Sow
,
Youssou Traore
,
Mame Andallah Diop
,
Ababacar Sadikh Faye
,
Abdoulaye Diop
Open Journal of Applied Sciences
Vol.12 No.12
,December 21, 2022
DOI:
10.4236/ojapps.2022.1212141
175
Downloads
1,407
Views
Citations
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