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Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery
(Articles)
Jennifer E. Gerow
,
Janis Miller
Journal of Service Science and Management
Vol.3 No.1
,March 26, 2010
DOI:
10.4236/jssm.2010.31001
7,609
Downloads
13,894
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
178
Downloads
1,286
Views
Citations
After-Sales Service and Customer Satisfaction in the Automobile Industry in an Emerging Economy
(Articles)
Charles Adusei
,
Isaac Tweneboah-Koduah
Open Access Library Journal
Vol.6 No.1
,January 25, 2019
DOI:
10.4236/oalib.1105167
1,856
Downloads
17,381
Views
Citations
Service System Decoupling for Mass Customization: A Case Study in Catering Services
(Articles)
Jue CHEN
,
Yunhong HAO
Journal of Service Science and Management
Vol.2 No.4
,December 14, 2009
DOI:
10.4236/jssm.2009.24030
8,081
Downloads
14,273
Views
Citations
Customer Care Management Model for Service Industry
(Articles)
Muthuswamy Shanmugaraja
,
Muthusamy Nataraj
,
Nallasamy Gunasekaran
iBusiness
Vol.2 No.2
,June 12, 2010
DOI:
10.4236/ib.2010.22018
10,236
Downloads
20,230
Views
Citations
An Analysis of Uniqlo’s Management Philosophy and Its Enlightenment to China’s Fast Fashion Brands
(Articles)
Ningbo Wang
,
Chenggang Li
Open Journal of Social Sciences
Vol.6 No.3
,April 9, 2018
DOI:
10.4236/jss.2018.63022
3,337
Downloads
17,952
Views
Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study
(Articles)
Pushkal Kr. Pandey
,
Sandra Moffett
,
Rodney McAdam
Theoretical Economics Letters
Vol.9 No.4
,April 30, 2019
DOI:
10.4236/tel.2019.94078
798
Downloads
2,186
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
864
Downloads
3,036
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,203
Downloads
13,375
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
101
Downloads
636
Views
Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services
(Articles)
Debajani Sahoo
,
Achyut Telang
Theoretical Economics Letters
Vol.9 No.6
,August 22, 2019
DOI:
10.4236/tel.2019.96123
916
Downloads
2,518
Views
Citations
Mixed Channel Service Competition Based on Different Service Pattern in Software-as-a-Service
(Articles)
Haiqing Hu
,
Jianyuan Yan
iBusiness
Vol.4 No.1
,March 31, 2012
DOI:
10.4236/ib.2012.41008
4,069
Downloads
7,242
Views
Citations
Validating Customer Loyalty Model Using Structural Equation Modelling in a Kenyan Hospital
(Articles)
Mahuro G. Mbuthia
,
Egondi Thaddaeus
Open Access Library Journal
Vol.2 No.4
,April 1, 2015
DOI:
10.4236/oalib.1101213
1,417
Downloads
3,771
Views
Citations
Measuring Customer Feedback, Response and Satisfaction
(Articles)
Rebecca Milner
,
Adrian Furnham
Psychology
Vol.8 No.3
,February 14, 2017
DOI:
10.4236/psych.2017.83021
3,773
Downloads
16,488
Views
Citations
Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City
(Articles)
Farzana Rahman
,
Tanay Datta Chowdhury
,
Tanvir Haque
,
Rezwanur Rahman
,
Aminul Islam
Journal of Transportation Technologies
Vol.7 No.2
,April 12, 2017
DOI:
10.4236/jtts.2017.72008
2,914
Downloads
7,803
Views
Citations
Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia
(Articles)
Bruce Mwiya
,
Justice Bwalya
,
Beenzu Siachinji
,
Shem Sikombe
,
Hillary Chanda
,
Moffat Chawala
Creative Education
Vol.8 No.7
,June 8, 2017
DOI:
10.4236/ce.2017.87076
3,949
Downloads
11,469
Views
Citations
Study on the Strategy of Customer Participation in Service Innovation in Virtual Community
(Articles)
Shi Zeng
American Journal of Industrial and Business Management
Vol.8 No.6
,June 14, 2018
DOI:
10.4236/ajibm.2018.86099
823
Downloads
2,745
Views
Citations
A Comparison of Service Quality Dimensions in the Mobile Service Market: Evidence from Emerging Markets
(Articles)
Mamoun Akroush
,
Ghazi Samawi
,
Majdy Zuriekat
,
Metri Mdanat
,
Israa Affara
,
Shuhd Dawood
Theoretical Economics Letters
Vol.9 No.2
,February 25, 2019
DOI:
10.4236/tel.2019.92021
1,135
Downloads
4,403
Views
Citations
This article belongs to the Special Issue on
Consumer Behavior Research
Service Quality of Mobile Banking Services in ICICI Bank Limited
(Articles)
R. Ayswarya
,
D. Sarala
,
P. Muralidharan
,
M. Ilankadhir
Journal of Service Science and Management
Vol.12 No.5
,August 19, 2019
DOI:
10.4236/jssm.2019.125045
2,109
Downloads
6,181
Views
Citations
E-Governance for Improved Public Service Delivery in Fiji
(Articles)
Rafia NAZ
Journal of Service Science and Management
Vol.2 No.3
,September 10, 2009
DOI:
10.4236/jssm.2009.23023
9,760
Downloads
20,941
Views
Citations
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