Journal of Service Science and Management

Volume 2, Issue 1 (March 2009)

ISSN Print: 1940-9893   ISSN Online: 1940-9907

Google-based Impact Factor: 1.24  Citations  h5-index & Ranking

Analysis of Service Processes Characteristics across a Range of Enterprises

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DOI: 10.4236/jssm.2009.21004    12,125 Downloads   18,597 Views  Citations
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ABSTRACT

The structure of services processes was explored using a database of 168 service processes that existed within a wide range of enterprises. The results indicate that applications within service science are not limited to the service industry and that service processes have many similar characteristics. The similarities exist across industry sectors (i.e., manu-facturing, service), customer types (i.e., internal, external) and enterprise size (large, SME). A few differences exist and their importance is discussed. It is suggested that an important field within the multidisciplinary umbrella of service science is organizational behavior.

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J. Maleyeff, "Analysis of Service Processes Characteristics across a Range of Enterprises," Journal of Service Science and Management, Vol. 2 No. 1, 2009, pp. 29-35. doi: 10.4236/jssm.2009.21004.

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