"Analysis of Service Processes Characteristics across a Range of Enterprises"
written by John Maleyeff,
published by Journal of Service Science and Management, Vol.2 No.1, 2009
has been cited by the following article(s):
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[1] Harnessing Sustainable Motivation: A Grounded Theory Exploration of Public Service Motivation in Local Governments of the State of Oregon, United States
2019
[2] Implementation of service systems on the shop-floor level in financial service companies. Empirical evidence from Australia and Germany
International Journal of Production Research, 2015
[3] Interne Servicequalität in Unternehmen: Eine empirische Untersuchung der Einflussfaktoren und Auswirkungen
ZfbF, 2015
[4] How should we teach the logic of BPM? Comparing e-learning and face-to-face setting in situated learning
2014
[5] Companies' quality characteristics vs their performance: A grey relational analysis–evidence from Romania
Grey Systems: Theory and …, 2013
[6] Companies' quality characteristics vs their performance: A grey relational analysis-evidence from Romania
Grey Systems: Theory and Application, 2013
[7] A method for matching customer integration with operational control of service processes
Management Research Review, 2012
[8] Classifying services by attributes important to customers
International Journal of Business …, 2011
[9] Factors impacting innovation in new service offerings
Journal of Service Science and Management, 2011
[10] Complete analysis of bankruptcy syndrome using grey systems theory
Grey Systems: Theory and Application, 2011
[11] A Design Research approach to developing a Process Reference Model for leadership of integrated teams in virtual environments
2010
[12] Audit lessons from the economic crisis: Rethinking audit quality
2009