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has been cited by the following article:

• TITLE: A System Dynamics Model for the Evaluation of the Productivity of Knowledge-intensive Services

  AUTHORS: Alexander Rannacher, Robert Stranzenbach, Flavius Sturm, Susanne Mütze-Niewöhner, Christopher M. Schlick

  KEYWORDS: System Dynamics; Productivity; Knowledge-intensive Services

  JOURNAL NAME: iBusiness, Vol.5 No.3B, November 8, 2013

  ABSTRACT: This paper presents an approach to develop a system dynamics model for the evaluation of the productivity of knowledge-intensive services. This model is based on the results of a case study as well as on literature research. At first, this paper gives a short introduction about knowledge-intensive services and the system dynamics method. The identified variables as well as their causal relationships will be presented in the following sections. A recapitulation of the findings and a prospect on further research conclude the paper.