TITLE:
A System Dynamics Model for the Evaluation of the Productivity of Knowledge-intensive Services
AUTHORS:
Alexander Rannacher, Robert Stranzenbach, Flavius Sturm, Susanne Mütze-Niewöhner, Christopher M. Schlick
KEYWORDS:
System Dynamics; Productivity; Knowledge-intensive Services
JOURNAL NAME:
iBusiness,
Vol.5 No.3B,
November
8,
2013
ABSTRACT: This paper presents an approach to
develop a system dynamics model for the evaluation of the productivity of knowledge-intensive
services. This model is based on the results of a case study as well as on
literature research. At first, this paper gives a short introduction about
knowledge-intensive services and the system dynamics method. The identified
variables as well as their causal relationships will be presented in the
following sections. A recapitulation of the findings and a prospect on further
research conclude the paper.