TITLE:
Lean Practice Case for Improving Service Operations of Donuts Company
AUTHORS:
Song-Kyoo Kim
KEYWORDS:
Lean; Lean Development; Lean Service; Lean Thinking; Service Management; Service Quality; Donuts
JOURNAL NAME:
Journal of Service Science and Management,
Vol.6 No.3,
August
6,
2013
ABSTRACT: The study is
based on a data set which has been corrected by the service company and
analyzed using Lean Thinking tools. It provides the application of Lean Service
into the actual service company. The project is intended to provide a pragmatic
view of Lean application. It indicates some of the key practical factors to
watch for when considering implementation aspects at each stage of the journey.
Both value identification and service quality improvement were applied. The
paper explores and clarifies Lean by showing how the process can be supported
to add incremental value. The paper demonstrates how Lean methods can be
adapted into real-world situations by applying Lean tools to the actual
company. So, companies of different service industries can also learn and adapt
the Lean approach more effectively.