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J. E. Park, J. Kim, A. J. Dubinsky and H. Lee, “How Does Sales Force Automation Influence Relationship Quality and Performance? The Mediating Roles of Learning and Selling Behaviours,” Industrial Marketing Management, Vol. 39, No. 7, 2010, 1128-1138. doi:10.1016/j.indmarman.2009.11.003

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