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S. K. Vickery, J. Jayaram, C. Droge, et al., ”The Effects of an Integrative Supply Chain Strategy on Customer Service and Financial Performance: An Analysis of Direct vs. Indirect relationships,” Journal of Operations Management, Vol. 21, No. 5, 2003, pp. 523-539. doi:10.1016/j.jom.2003.02.002

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