TITLE:
Economic and Organizational Drivers of Physician Burnout: Implications for Healthcare System Efficiency
AUTHORS:
Yash Jani, Ameena Ali, Connie Koutsos, Aileen Poron, Victoria Salathe, Shing Ou, Anuj Shah, Kelly Frasier
KEYWORDS:
Physician Burnout, Healthcare Economics/Financial Incentives, Administrative Burden, Professional Autonomy, Moral Injury
JOURNAL NAME:
Journal of Service Science and Management,
Vol.19 No.2,
April
28,
2026
ABSTRACT: Physician burnout increasingly reflects a structural consequence of economic models that reconfigure medical practice around metric-based performance, administrative surveillance, and cost containment. Contemporary health systems, particularly within privatized or volume-driven care environments, tie compensation to relative value unit (RVU) production, incentivizing short encounter lengths, high patient turnover, and excessive documentation divorced from clinical meaning. Financial structures displace the diagnostic and interpretive core of medicine, privileging billable services and template-based charting over longitudinal reasoning, differential development, and therapeutic nuance. The proliferation of electronic health record (EHR) systems, originally intended to streamline care, has instead become a vector of cognitive overload, requiring physicians to engage in redundant data entry, justify clinical decisions in billing-friendly language, and respond to non-clinical alerts and compliance prompts that fracture workflow and degrade attentional focus. Algorithmic scheduling tools, productivity dashboards, and prepopulated clinical pathways further constrain professional autonomy, leaving minimal temporal margin for uncertainty management, complex case reflection, or psychosocial engagement. Many economic instruments framed as efficiency mechanisms produce recursive inefficiencies: delayed diagnoses due to rushed evaluations, unnecessary testing driven by defensive documentation, and fragmented care resulting from physician disengagement and turnover. Burnout manifests in this context as an epiphenomenon of institutional design expressed through emotional exhaustion, moral injury, and the erosion of cognitive empathy. Rising rates of premature exit from clinical practice, declining mentorship capacity, and reduced diagnostic accuracy amongst affected physicians introduce measurable system-level costs that undermine quality metrics and patient safety benchmarks. Addressing burnout requires neither resilience training nor individualized remediation, but a thorough reexamination of the financial and administrative architectures that govern clinical labor and reaffirm the ethical and relational dimensions of medical practice.