TITLE:
Factors Influencing the Intention to Use E-Government Services: The Case Study in Cambodia
AUTHORS:
Mov Vandara, Ann Samnang, Try Sothearith
KEYWORDS:
User Behavior, Social Influence, Performance Expectancy, Effort Expectancy, Facilitating Conditions, and Accessibility
JOURNAL NAME:
Open Journal of Social Sciences,
Vol.13 No.8,
August
22,
2025
ABSTRACT: The goal of this study is to determine the variables that influence users in three Cambodian institutions’ adoption and utilization of e-government services. By employing a multi-stage sampling method, which selects a sample size through two or more phases, the researcher carried out the investigation utilizing a quantitative approach. Purposive sampling was employed in this investigation after stratified random sampling. Five hundred civil officials from three ministries in Cambodia who had used e-government services provided the data. The structural equation model (SEM) and confirmatory factor analysis (CFA) were modified for this study in order to examine the model’s correctness, dependability, and the impact of different variables. The main finding indicated that among users in three Cambodian institutions, behavioral intention to use e-government services significantly influences e-government service user behavior. Furthermore, the findings showed that behavioral intention is significantly impacted by social influence, performance expectancy, trust in e-government, trust in the internet, facilitating conditions, and accessibility. In addition, the most powerful influence on behavioral intention is social influence, which is followed by trust in e-government, trust in the internet, performance expectancy, facilitating conditions and accessibility. On the other hand, behavioral purpose is unaffected by effort expectancy.