TITLE:
Brand Relationships: A Personality-Based Approach
AUTHORS:
Helena M. Nobre, Kip Becker, Carlos Brito
KEYWORDS:
Brand Personality, Brand Relationships, Interpersonal Relationship Theory
JOURNAL NAME:
Journal of Service Science and Management,
Vol.3 No.2,
June
29,
2010
ABSTRACT: The authors investigated the relationship between brand personality and brand relationships. The conceptual model was based on the hypothesis that brand personality may nurture specific consumer-brand relationships and that these relationships may influence the quality of the ties that consumers develop with brands. An instrument from intimate interpersonal relationships was used to measure consumer-brand relationships. An SEM analysis conducted on a sample of 733 consumer-brand relationships, involving nine highly known brands of different product categories, gave support to the theory. The research offers two significant contributions by: 1) Emphasizing the role of consumer-brand relationship in understanding multi-brand, symbolic consumption and 2) Offering a holistic perspective in the understanding of brand personality.