TITLE:
Language Skills and Secretarial Management in Human Resource Profession and Practice
AUTHORS:
Stephany Abokzele Adongo
KEYWORDS:
Human Resource Management, Language Skills, Secretarial Management, Multilingual HR, Cross-Cultural Communication, Globalization, Talent Acquisition, Crisis Communication
JOURNAL NAME:
Voice of the Publisher,
Vol.11 No.1,
March
11,
2025
ABSTRACT: This study examines the pivotal role of language skills and secretarial management in contemporary human resource (HR) practices, particularly in the context of globalisation and cross-cultural interactions. Through a systematic literature review of peer-reviewed publications from 2019 to 2024, this study explores how these competencies influence organizational communication, efficiency, and strategic alignment. The findings highlight the emergence of multilingual HR professionals as a critical asset, emphasising the integration of language proficiency and secretarial management to enhance HR functions such as talent acquisition, stakeholder engagement, and crisis communication. While technological advancements, such as AI-powered tools, have augmented these competencies, this study underscores the irreplaceable value of human expertise in managing complex cultural and interpersonal dynamics. This study’s reliance on recent literature and English-language publications represents a limitation, suggesting a need for future research to explore the long-term impacts and cross-cultural variations in these competencies. Practical implications include recommendations for organisations to adopt targeted training programs, immersive learning models, and capacity-building initiatives to bridge existing skill gaps. This study contributes to the HR literature by addressing a critical gap, offering actionable insights for practitioners, policymakers, and researchers to leverage language skills and secretarial management as strategic tools in a globalised business environment. These findings provide a foundation for advancing HR practices in multicultural and multilingual contexts, highlighting the necessity of integrating human-centric and technological approaches.