TITLE:
What Really Affects Student Satisfaction? An Assessment of Quality through a University-Wide Student Survey
AUTHORS:
Giuliana Solinas, Maria Dolores Masia, Giorgio Maida, Elena Muresu
KEYWORDS:
Student Characteristics, Faculty of Science, Stepwise Logistic Regression
JOURNAL NAME:
Creative Education,
Vol.3 No.1,
February
17,
2012
ABSTRACT: The analysis of students satisfaction for their university experience is important within the educational evaluation. In this study was explored the satisfaction of students to identify which aspects of teaching may be cause of dissatisfaction. A survey questionnaire contains items on motivations, teaching quality and services was compiled in anonymous by the students that attending the courses of the Faculty of Science (University of Sassari, Sardinia) during the second semester of the 2009/2010 academic year. The internal consistency of the questionnaire was assessed by Cronbach’s Alpha. A preliminary chi square test at stepwise logistic regression analysis was applied to evaluate the association between student satisfaction and motivation, quality of teacher and services, at a 0.05 significance level. Only 403 questionnaires were considered good with a response rate of 82.6%. The student’s satisfaction is significant different by gender (p = .009). Significant are the items on the interest for scientific studies, the acquisition of the degree as social prestige and future work (p