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Watkins, K.E., Ferris, B., Borning, A., Rutherford, G.S. and Layton, D. (2011) Where Is My Bus? Impact of Mobile Real-Time Information on the Perceived and Actual Wait Time of Transit Riders. Transportation Research Part A: Policy and Practice, 45, 839-848.
https://doi.org/10.1016/j.tra.2011.06.010

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