TITLE:
The Managerial Environment and Operational Performance of Medical Imaging Services in Faith-Based Hospitals in Uganda
AUTHORS:
Fred Kirumira, Richard Mwirumubi, Miph Musoke
KEYWORDS:
Managerial Environment, Faith-Based Hospitals, Operational Performance, Medical Imaging Services
JOURNAL NAME:
Open Journal of Business and Management,
Vol.12 No.5,
September
24,
2024
ABSTRACT: This study examines the relationship between the managerial environment and the operational performance of medical imaging services in Christian faith-based hospitals in Uganda, specifically focusing on Mengo Hospital and Uganda Martyrs Hospital Lubaga. The objectives, therefore, involved assessing the influence of selected integrative management aspects, namely, management empowerment, resource allocation, and technological integration on operational performance indicators of equipment utilisation, patient volumes, and patient satisfaction, and Net Promoter Score (NPS). A mixed design methodology was used to collect and analyse expansive and insightful quantitative and qualitative data on the objectives. Findings showed a strong and positive relationship between managerial environment and operational performance of medical imaging services. The NPS survey results indicate a positive but moderate level of patient loyalty, with an overall NPS of 13.8. The findings further revealed the distinct challenges and opportunities in low resource faith-based healthcare settings in Uganda. Recommendations were for improving managerial practices and indicates potential areas for future research.