TITLE:
Benchmarking Projects’ “Lessons Learned” through Knowledge Management Systems: Case of an Oil Company
AUTHORS:
Mounir El Khatib, Ahmed Al Jaberi, Ahmed Al Mahri
KEYWORDS:
Knowledge Management, Lessons Learned, Benchmarking, Oil Company
JOURNAL NAME:
iBusiness,
Vol.13 No.1,
January
29,
2021
ABSTRACT: This paper aims to benchmark the Lessons Learned
(LL) and Knowledge Management (KM) systems at X Oil Company. In order to do so,
interviews were conducted with project managers from the company in order to
assess their understanding of LL and KM use and applications and their current
existing system. This information served as the input and guidance for the
required research to be done. The paper covers a comprehensive literature
review which discusses in detail the steps to be taken, the requirements, key
success factors and arising challenges for successful implementation of the LL
system. Finally, the paper provides suggestions and recommendations such as
application of web 2.0 technologies and methods for improvement and maintenance
of high-quality lessons learned in addition to ease of retrieval. Following the
steps and recommendations would help X Oil Company and other organizations
achieve KM excellence.