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Adler, P., Benner, M., Brunner, D.J., MacDuffie, J. P., Osono, E., Staats, B. R., Takeuchi, H., Tushman, M. L., & Winter, S. G. (2009). Perspectives on the Productivity Dilemma. Journal of Operations Management, 27, 99-113.
https://doi.org/10.1016/j.jom.2009.01.004
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