TITLE:
A Conceptual People-Centric Framework for Sustainable Operational Excellence
AUTHORS:
Rapinder Sawhney, Samuel Treviño-Martinez, Enrique Macias de Anda, Guilherme Luz Tortorella, Omid Pourkhalili
KEYWORDS:
Lean, Reliability, Productivity, Operational Excellence, Employee Engagement, People-Centric
JOURNAL NAME:
Open Journal of Business and Management,
Vol.8 No.3,
April
13,
2020
ABSTRACT: Existing
Lean Production (LP) roadmaps tend to solely focus on a set of pre-determined
tools, techniques and training, disregarding the well-being of individuals
involved in the system that will be affected by the changes in a LP
implementation. Such myopic approach generates conflicts derived from a
misalignment between organization and employee interests, which entails the
failures of LP implementation. This study aims at proposing a framework to
guide and sustain LP based on a systematic approach that balances people and
productivity while improving the quality of life. The systematic approach,
referred as the People-Centric Sustainable Operational Excellence Model, is
outlined in the form of four modules addressing each of the propositions
identified in the literature. Besides its academic contribution by adding to
the body of knowledge such perspective into LP implementation, this study also
has practical implications as it provides generalizable LP implementation steps
different from other approaches.