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has been cited by the following article:

• TITLE: A Conceptual People-Centric Framework for Sustainable Operational Excellence

  AUTHORS: Rapinder Sawhney, Samuel Treviño-Martinez, Enrique Macias de Anda, Guilherme Luz Tortorella, Omid Pourkhalili

  KEYWORDS: Lean, Reliability, Productivity, Operational Excellence, Employee Engagement, People-Centric

  JOURNAL NAME: Open Journal of Business and Management, Vol.8 No.3, April 13, 2020

  ABSTRACT: Existing Lean Production (LP) roadmaps tend to solely focus on a set of pre-determined tools, techniques and training, disregarding the well-being of individuals involved in the system that will be affected by the changes in a LP implementation. Such myopic approach generates conflicts derived from a misalignment between organization and employee interests, which entails the failures of LP implementation. This study aims at proposing a framework to guide and sustain LP based on a systematic approach that balances people and productivity while improving the quality of life. The systematic approach, referred as the People-Centric Sustainable Operational Excellence Model, is outlined in the form of four modules addressing each of the propositions identified in the literature. Besides its academic contribution by adding to the body of knowledge such perspective into LP implementation, this study also has practical implications as it provides generalizable LP implementation steps different from other approaches.