TITLE:
Factors Contributing to the Success of Ethnic Restaurant Businesses in Canada
AUTHORS:
Phuong Nam Le, Charles R. Needham
KEYWORDS:
Small Restaurant Business, Small Business Successful Factors, Small Business in Canada
JOURNAL NAME:
Open Journal of Business and Management,
Vol.7 No.4,
August
13,
2019
ABSTRACT: Due to the small size of their businesses, small business owners often
face a high failure rate. Within the first 7 years since opening, more than
half of small businesses seek to close its operation. The author of this
qualitative multi-case study examines the factors contributing to the success
of small ethnic restaurants owners to remain operable beyond 7 years. The
owners of three small ethnic restaurants that have been operating for more than
7 years in Metro Vancouver, British Columbia, Canada were selected for this
study. The author interviewed the owners and conducted an examination of available
physical artifacts including locations, premises, websites and social media
pages. Five factors were identified: hard work, passion, family support, location
and quality of food and services. Those factors determine the success of small
business. The findings of this paper will help current and future small ethnic
restaurant business owners to improve their business performance and survival
rate.