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Andrews, R., Boyne, G.A., Meier, K.J., O’Toole Jr., L.J. and Walker, R.M. (2005) Representative Bureaucracy, Organizational Strategy, and Public Service Performance: An Empirical Analysis of English Local Government. Journal of Public Administration Research and Theory, 15, 489-504.
https://doi.org/10.1093/jopart/mui032

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