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Kazemi, N., Ehsani, P., Abdi, F., & Bighami, M. K. (2013). Measuring Hospital Service Quality and Its Influence on Patient Satisfaction: An Empirical Study Using Structural Equation Modeling. Management Science Letters, 3, 2125-2136.
http://dx.doi.org/10.5267/j.msl.2013.06.005

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