Barger, P.B. and Grandey, A.A. (2006) Service with a Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanism. Academy of Management Journal, 49, 1229-1238.
http://dx.doi.org/10.5465/AMJ.2006.23478695

has been cited by the following article:

• TITLE: Emotional Labor between Supervisors and Subordinates: Literature Review and Future Research

  AUTHORS: Meng Li, Linli Liang

  KEYWORDS: Emotional Labor, External Customers, Internal Customers, Leadership Behavior, Positive Leadership

  JOURNAL NAME: Open Journal of Business and Management, Vol.4 No.1, January 25, 2016

  ABSTRACT: This paper discusses the trend of the emotional labor research object from the external customers to the internal customers of the organization, and separately reviews the study of subordinates’ emotional labor on supervisors and the study of supervisors’ emotional labor on subordinates. Finally, the paper identifies several future research directions, including the measurement of emotional labor between supervisors and subordinates, the research of the relationship between positive leadership behavior and subordinates’ emotional labor, and the integrated research between supervisors’ and subordinates’ emotional labor.