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E. Chell and L. Pittaway, “A Study of Entrepreneurship in the Restaurant and Café Industry: Exploratory Work Using the Critical Incident Technique as a Methodology,” International Journal of Hospitality Management, Vol. 17, No. 1, 1998, pp. 23-32.
http://dx.doi.org/10.1016/S0278-4319(98)00006-1
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