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Al-Dmour, R., AlShaar, F., Al-Dmour, H., Masa’Deh, R., & Alshurideh, M. T. (2021). The Effect of Service Recovery Justices Strategies on Online Customer Engagement via the Role of “Customer Satisfaction” during the Covid-19 Pandemic: An Empirical Study. In M. Alshurideh, A. E. Hassanien, & R. Masa’deh (Eds.), The Effect of Coronavirus Disease (COVID-19) on Business Intelligence (pp. 325-346). Springer.
https://doi.org/10.1007/978-3-030-67151-8_19
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