TITLE:
Organizational Knowledge Management Practices and Their Impact on Organizational Focus—Assessing the Case of the Service Industry in Ghana
AUTHORS:
Kudozia Roland Yaw
KEYWORDS:
Organizational Knowledge, Organizational Focus, Knowledge Measurement, Knowledge Asset Map, Service Industry in Ghana
JOURNAL NAME:
Open Journal of Business and Management,
Vol.11 No.2,
March
24,
2023
ABSTRACT: This research study investigated the importance of
organizational knowledge capital in service-oriented firms in Ghana. The study’s
findings indicate that knowledge capital is a crucial resource for these firms
and can be derived from various sources, including government regulations,
customer feedback, and training programs. The study found that firms considered
knowledge more valuable if it enhanced customer satisfaction and reputation
rather than solely focused on developing new products and services. The study
found that firms measured the impact of their knowledge based on several
metrics, including revenue goals, the facilitation of learning for future
efforts, and the development of new products and services. The study further
suggests that knowledge asset mapping can aid organizations in properly accounting
for and tracking knowledge resources, which can enhance the ability of managers
to concentrate these resources on knowledge risks and opportunities. The study also found a positive correlation between organizational focus
and the organization’s asset map, indicating that a variation in organizational
focus may affect how knowledge asset mapping is organized. Additionally, the
study found evidence suggesting that productivity increases with increased
organizational knowledge, indicating the need for businesses to set up thorough
knowledge management systems to compare internal organizational performance to
market and consumer expectations.