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Ikediashi, D. I., Ogunlana, S. O., & Odesola, I. A. (2015). Service Quality and User Satisfaction of Outsourced Facilities Management (FM) Services in Nigeria’s Public Hospitals. Built Environment Project and Asset Management, 5, 363-379.
https://doi.org/10.1108/BEPAM-03-2014-0024

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