TITLE:
Developing a Sustainable Concept for Urban Last-Mile Delivery
AUTHORS:
Patrick Siegfried, John Jiyuan Zhang
KEYWORDS:
Last-Mile Delivery, Urban Logistic, Sustainability, Sustainable Delivery, E-Commerce, Parcel Delivery, Logistic Solution
JOURNAL NAME:
Open Journal of Business and Management,
Vol.9 No.1,
January
25,
2021
ABSTRACT: In
relation to the fast development of e-commerce and rapid increasing of parcels,
urban logistic sector is facing the challenge of sustainability. Especially,
last-mile delivery as the last step of goods transport, it connects to
customers’ satisfaction, cost efficiency of logistic companies, and more and more public
expectations to sustainability of urban logistics. To handle with the
complexity of urban logistics conditions, governments and logistics companies should develop a co-operating strategy for sustainability
of urban last-mile delivery. This paper is based on data collection from the
long-term empirical research and a survey to the e-commerce users in Germany
and China to develop a sustainable concept for the urban last-mile delivery.
The key to the development of concept is to create a balance among the
requirements of customers, the competition abilities of logistics companies and
the public interest.