TITLE:
Organizational Support-Citizenship Behavior Relationship in Malaysian Higher Educational Institutions
AUTHORS:
Mohamed Idrus Rosafizah, Mansor Azlin Norhaini, Idris Khairuddin
KEYWORDS:
Higher Educational Institution, Organizational Citizenship Behavior, Organizational Support, Social Exchange Theory
JOURNAL NAME:
Creative Education,
Vol.11 No.11,
November
18,
2020
ABSTRACT: Organizational citizenship behavior (OCB) is a unique aspect of
employees’ behaviors in the workplace and is a prerequisite for organizational
effectiveness and efficacy. It is essential in every organization, including in
higher education settings. Previous studies have shown that organizational
support is a possible stimulating condition for OCB; however, few studies have
been carried out in a higher education context, especially in Malaysia. This
study therefore empirically examines the underlying mechanism of the
organizational support-OCB relationship in Higher Educational Institutions in
Malaysia. Data were gathered through questionnaires administered to 487 staff
at five universities in Malaysia. Structural equation modeling using AMOS was
employed to analyze the data. The results showed organizational support
positively and significantly contributed to citizenship behavior at both an
individual level and an organizational level. The implications of the findings
are discussed and suggestions made for future research on the organizational
support-OCB relationship in the context of Malaysian Higher Educational
Institutions.