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Holden, R.J., Scanlon, M.C., Patel, N.R., Kaushal, R., Escoto, K.H., Brown, R.L., Alper, S.J., Arnold, J.M., Shalaby, T.M., Murkowski, K. and Karsh, B.-T. (2011) A Human Factors Framework and Study of the Effect of Nursing Workload on Patient Safety and Employee Quality of Working Life. BMJ Quality & Safety, 20, 15-24.
https://doi.org/10.1136/bmjqs.2008.028381
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