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Johnston, R. (2005) Service Operations Management: From the Roots up. International Journal of Operations & Production Management, 25, 1298-1308.
JOURNAL NAME: American Journal of Industrial and Business Management, Vol.7 No.7, July 13, 2017
ABSTRACT: The paper analyses its existing service blueprint along with recommends how the restaurant can enhance its quality service as well as efficiency level. Based on the semi-structured interview on the restaurant, a new service blueprint has been redesigned which limits the present and potential failure points in the existing process. High participation level from the customer along with service providers and employees will add a new value to the efficiency level of the service quality.