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Kemp, K., Warren, S., Chan, N., McCormack, B., Santana, M. and Quan, H. (2015) Qualitative Complaints and Their Relation to Overall Hospital Rating Using an H-CAHPS-Derived Instrument. BMJ Quality & Safety, pii: bmjqs-2015-004371.
http://dx.doi.org/10.1136/bmjqs-2015-004371

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